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Technical Analyst

Technical Analyst – Wintel   

Do you like finding the answer to complex technical questions? Are you extremely service and customer-oriented? Perfect. 


  • You will perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. 
  • You will be contributing to the design and implementation of solutions to meet customer and contract requirements. 
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
  • You will be responsible to analyse, document and report on work completed to ensure compliance with Company and Customer Procedures. 
  • Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements. 
  • You will develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures. 
  • You will be expected to provide specialist guidance and advice to less experienced colleagues to ensure consistent approach. 
  • You will be expected to follow escalation matrix for internal operations, vendors and customer  

Experience & Requirements 

  • 4+ years’ experience in managing, maintaining and troubleshooting large enterprise environments. 
  • Good knowledge on ITIL frameworks 
  • Expert knowledge and troubleshooting skills on Microsoft Windows Server Administration Windows 2k3/8/12/16 
  • Excellent knowledge and troubleshooting skills on Microsoft Exchange 2010 & online.  
  • Excellent knowledge in Microsoft Windows, Clustering, VMware, backup/recovery, high availability, monitoring, performance tuning, optimization, and disaster recover 
  • Experience on Microsoft Defender 365, SharePoint & Microsoft Server Patching 
  • Should be proficient with server user management, file permissions, Active Directory, group polices, security, etc. 
  • Must have experience in performing RCA, reporting after resolutions 
  • Good PowerShell scripting skills 
  • Administrative experience in large enterprise related to Server virtualization Technology like VMware with hands on experience in WSUS and SCCM with experience in server work, installing server OS patches and/or other configuration changes as needed. 
  • Must have excellent debugging and problem analysis skills. 
  • Analytical abilities, Strong Technical Skills, Good communication skills 


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