Technical Analyst

Technical Analyst-IT Service Desk

• Provide 2nd Line Support to colleagues across on calls
• Display ownership towards agreed process, assigned cases/tasks 
• Identify, highlight & work to fix process gaps
• Identify & Implement process improvement initiatives, while maintaining a high level of user experience
• Process adherence Timely completion of all trainings, time sheets & reports (if any) 
• Demonstrate a degree of creativity outside of standard procedures when making decisions to deal with issues
• Incident Management during outages
• Must be a team player – engage, mentor and support team members

Experience : 3 to 7 years

What can we offer to you?

• Rewards & Bonuses
• Team competition & Process optimizing
• Fun & Diverse atmosphere
• Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

• Bachelor's degree in any discipline
• Experience on troubleshooting Windows 8.1 & 10 operating environments
• Experience with MS Teams & VPN tools
• Good understanding of computer hardware fundamentals
• Good technical knowledge
• Understanding of Office 365 account, features, License types
• Experience on Outlook Troubleshooting and Functional Accounts/Shared Mailbox.
• Understanding of File/Folder Permissions, User Accounts
• Understanding of SCCM Client Side Troubleshooting and Logs
• Knowledge of Event Viewer and Registries.
• Understanding of Devices and Drivers
• Experience on Performance & Blue screen advanced issues troubleshooting
• Identify and resolve barriers to achieve customer satisfaction
• Excellent customer experience & communication skills