Apply now »

Technical Analyst

Technical Analyst-IT Service Desk

  • Provide 2nd Line Support to colleagues across on calls
  • Display ownership towards agreed process, assigned cases/tasks 
  • Identify, highlight & work to fix process gaps
  • Identify & Implement process improvement initiatives, while maintaining a high level of user experience
  • Process adherence Timely completion of all trainings, time sheets & reports (if any) 
  • Demonstrate a degree of creativity outside of standard procedures when making decisions to deal with issues
  • Incident Management during outages
  • Must be a team player – engage, mentor and support team members

Experience : 3 to 7 Years

What can we offer to you?

  • Rewards & Bonuses
  • Team competition & Process optimizing
  • Fun & Diverse atmosphere
  • Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

  • Bachelor's degree in any discipline
  • Experience on troubleshooting Windows 8.1 & 10 operating environments
  • Experience with MS Teams & VPN tools
  • Good understanding of computer hardware fundamentals
  • Good technical knowledge
  • Understanding of Office 365 account, features, License types
  • Experience on Outlook Troubleshooting and Functional Accounts/Shared Mailbox.
  • Understanding of File/Folder Permissions, User Accounts
  • Understanding of SCCM Client Side Troubleshooting and Logs
  • Knowledge of Event Viewer and Registries.
  • Understanding of Devices and Drivers
  • Experience on Performance & Blue screen advanced issues troubleshooting
  • Identify and resolve barriers to achieve customer satisfaction
  • Excellent customer experience & communication skills

Apply now »