Technical Analyst

Location: IN - Bangalore 24/7 | Job-ID: 213745 | Contract type: Standard | Business Unit: Service Desk

Life on the Team:

As a Team Lead, you’ll be part of a high-performing operations team responsible for the smooth delivery of asset management services. You'll be at the forefront of driving operational excellence, managing service quality, and leading a team to meet performance expectations. Your role is critical in ensuring our service commitments are met, while fostering collaboration with internal stakeholders and external partners. This is a dynamic and influential role that blends leadership, analysis, and strategic delivery across regions.

What You’ll Do

Operational Delivery

• Oversee the daily operations of asset management services, ensuring alignment with contractual requirements.
• Manage operational efficiency, control delivery costs, and address aged incident backlogs.
• Ensure accurate asset tracking and maintain optimal stock and service levels.
• Identify and implement continuous service improvements to enhance customer satisfaction.

Reporting and Analysis

• Generate and present detailed management reports with actionable insights.
• Leverage Office 365 tools, particularly Excel and PowerPoint, for data analysis and performance reporting.

Change Management

• Evaluate and approve changes that impact asset management services.
• Coordinate the delivery of approved changes and communicate any deviations or unplanned activities effectively.

Relationship Management

• Act as the primary point of contact for operational outcomes in your region.
• Foster strong relationships with internal teams, stakeholders, and external partners to ensure smooth service delivery.

Business Management

• Partner with leadership to support account growth and ensure all contractual obligations are understood and met.
• Proactively identify and drive initiatives to improve service quality and operational efficiency.

General Management & Leadership

• Inspire, lead, and support your team to consistently deliver high-quality service.
• Ensure adherence to SLAs and manage change effectively across the function.

What You’ll Need

• Proven experience in operational leadership roles, ideally within asset management or related services.
• Strong working knowledge of Office 365 tools — particularly Excel (data analysis) and PowerPoint (reporting).
• Exceptional communication skills, with the ability to simplify and explain complex concepts to diverse audiences.
• Familiarity with asset management best practices and service delivery standards.
• A proactive, problem-solving mindset with a focus on driving performance improvements.

Performance Metrics

• Meet or exceed KPIs related to service delivery, data integrity, operational efficiency, and team performance.
• Ensure full compliance with SLAs and successful implementation of change management processes.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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