Technical Analyst

Location: IN - Bangalore 24/7 | Job-ID: 213561 | Contract type: Standard | Business Unit: Others

Life on the team

Are you passionate about desktop support roll and ready to explore your capabilities?

We are a rapidly growing team, and we support India, UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into technical support.

If you are excited about pursuing your career in Desktop Support, you are at the right place. COME JOIN US, COME GROW WITH US.

What you’ll do

·         Strong problem-solving skills and a deep understanding of IT systems.

·         Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources.

·         Collaborate with other IT teams to resolve issues and improve support processes

·         Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

·         Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

·         Performs work in compliance within specified warranty requirements

·         Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

·         Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

·         Responsible for Assets management.

·         Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

What you’ll need

·         Min 6 Month-2 years working experience in Onsite Desktop Support operations

·         Ability to troubleshoot and resolve advanced technical issues.

·         Ability to troubleshoot and resolve advanced technical issues Proficient in Microsoft Office (Excel, Word and PowerPoint).

·         Proficiency in English for communication with business partners.

·         Ability to operate tools, components and peripheral accessories.

·         Software and Hardware Troubleshooting

·         Worked on any ticketing tools. Good to know Service Now

·         Able to work rotating shifts, including weekends and public holidays (If requirement from customer side on emergency)

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 17,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether