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Software Engineer-Genesys Cloud

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Genesys Cloud professionals, to bring maturity to their existing approach.  The ideal candidate will have broad experience in Datawarehouse technologies and can create a plan to deliver improvements then execute against the plan.

Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.


What you’ll do


  • Set up of CI/CD pipelines using GitHub and Terraform.
  • DevOps focused tasks related to provisioning, deploying configuration and resources to a targeted environment using Terraform.
  • Update, maintain and provision any new Genesys Cloud objects using CX as Code across multiple Genesys Cloud organisations.
  • Follow strict change control and adhere to release process when deploying updates or new configuration within Genesys Cloud.
  • Define, document, optimise processes, automate, improve the reliability and repeatability of our deployments.
  • Migrate configuration using Genesys blueprints designs via Terraform Cloud scripts and assist in migrations activities from Avaya to Genesys Cloud.


What you’ll need

  • Strong understanding and a proven track record of using Terraform and Github – Key requirement.
  • Minimum 5 years experiencing developing Genesys Cloud CX solutions.
  • Version control expertise (we use GitHub)
  • Infrastructure as code (we use Terraform)
  • Comprehensive understanding and experience of implementing CI/CD pipelines using contemporary tooling for version control, automation, and configuration management.
  • Prior experience building and maintaining a Genesys platform via Genesys CX as a Code
  • Strong knowledge of Genesys Application Development and utilising REST based APIs
  • Excellent troubleshooting and analytical skills
  • Strong time management and prioritisation
  • Strong communication, both written and verbal
  • Adaptable to rapidly changing situations and dynamic environments


Desirable Skills:

  • Terraform and GitHub Certified
  • Genesys Certified e.g. Professional, Architect or Developer
  • Experience in Automation
  • Experience with Cloud Platforms such as AWS or Azure
  • Familiarity with Agile / Scrum methodology




About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.



Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 



You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.


Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.


We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

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