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ServiceNow Consultant

Technical Consultant - ServiceNow



6 to 8 years (6+ years relevant to ServiceNow development) 

Work Location : Bangalore (Hybrid)


ServiceNow Certifications (Preferred)  


  • ServiceNow Certified Application Developer 

  • ServiceNow Certified Implementation Specialist - CSM, ITOM, SPM, ITAM and others 


Position Overview / Scope 


Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.  


Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice, and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools. 


We are growing our team of Junior and Senior Technical Consultants at all levels and looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.


Key Accountabilities and Responsibilities 


  • Delivering high quality ServiceNow implementations based on business process requirements 

  • Ensuring adherence to coding and design standards, and providing technical hand-over documentation 

  • Increasing application operating efficiency and adapting to new requirements, as necessary 

  • Keep up to date with current and future market developments, technologies, product, and strategies. 

  • Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. 

  • Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements 

  • Regularly updates his/her technical knowledge by participating in internal and external training and certifications 

  • Achievement of customer satisfaction targets 

  • Effective delivery of quality solutions using Computacenter's methodologies and standards 

  • Successful handover of technology to internal or customer support function 

  • Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience 

  • Participates in team meetings, internal communities, and other knowledge sharing activities 

  • Attain and retain ServiceNow Certifications and partner accreditations 


Skills and Experience 


  • Over 7 years of experience in similar roles within the ServiceNow ecosystem 

  • Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team 

  • Expertise on one or more areas – ITOM, SPM ITAM Customer workflows, Sec Ops /IRM 

  • Proven experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools  

  • Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) 

  • Ability to provide technical leadership and support to Process Consultants 

  • Software Development Lifecycle experience in Agile and Waterfall projects 

  • Open and friendly personality, with ability to be customer facing  

  • Be self-managing and capable of working alone or as part of a team  

  • Be capable of working with customers and managing their expectations  

  • Ability to input into technical solution designs and provide input into bid, project and technical documents. 

  • Uses active listening skills and probing techniques to understand the priorities and concerns of others 

Education and Qualifications 

  • BE / BTech in Computer Science or related disciple  

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