Service Manager-Servicenow testing

Location: IN - Bangalore 24/7 | Job-ID: 218805 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

Computacenter’s GIS business unit is seeking an experienced Test Manager to lead testing activities across ServiceNow-based solutions and integrated enterprise systems. In this role, you will own the test management approach end to end, ensuring high-quality deliveries through effective leadership, strong testing expertise, and close collaboration with technical and business stakeholders.

What you'll do

•  Take ownership of test management activities, including test strategy, planning, execution, coordination, and reporting across projects.
• Lead and coordinate manual and automated testing activities, ensuring appropriate test coverage and quality standards.
• Oversee and support ServiceNow testing, including platform configurations, customizations, and integrations.
• Apply ATF (Automated Test Framework) knowledge to drive automation initiatives and improve test efficiency.
• Collaborate closely with developers, architects, and product teams to understand technical solutions, integrations, and dependencies.
• Ensure effective testing of integrations, including SAP and other enterprise systems, validating end-to-end processes.
• Act as the main point of contact for test-related topics, providing leadership, guidance, and prioritization for test teams.
• Drive continuous improvement initiatives for testing processes, tools, and quality metrics.
• Ensure transparent defect management, risk assessment, and status reporting to stakeholders.
• Maintain comprehensive test documentation and ensure compliance with internal quality standards and best practices.

What you'll need

• Strong background in test management, with several years of experience in Test Manager or Test Lead roles.
• Solid testing background, including hands-on experience with manual testing methodologies and best practices.
• Proven ServiceNow background, including testing of configurations, workflows, and custom developments.
• Knowledge of ServiceNow ATF (Automated Test Framework) and experience supporting or implementing test automation.
• Awareness and experience with SAP integrations and enterprise system testing.
• Leadership skills, with experience guiding test teams and coordinating across multiple stakeholders.
• Basic to intermediate JavaScript knowledge, especially in the context of ServiceNow or test automation.
• Fluency in English, both written and spoken.
• ServiceNow Certified System Administrator (CSA) – good to have.
• ServiceNow Certified Application Developer (CAD) – nice to have.
• Strong analytical thinking, structured working style, and a proactive, quality-oriented mindset.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

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