Senior Technical Analyst-Shift Lead

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Network Security Professionals, to bring maturity to their existing operational risk approach.  The ideal candidate will have broad experience in enterprise Network Security and can create a plan to deliver improvements then execute against the plan.

Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong Network team and advance their career within Computacenter.

What you'll do

• Technical background in IT & Operations, minimum 5 years of experience
• ITIL knowledge, experience with Incident & Problem managements
• Possessing fundamental knowledge of IT especially Network including Cloud technologies
• Prior experience in a leadership role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of safety protocols and procedures

What you'll need

• Creating & maintaining of shift roster
• Oversee the daily operations of the team during their assigned shift. Look at shift handover after each shift, act as RFS Engineer, shift handover during change of roster and holiday, etc.
• Ensure that all tasks are completed efficiently and effectively
• Monitor team members to ensure that they are meeting performance expectations
• Provide coaching and feedback to team members as needed
• Communicate with other departments and management to ensure that all goals are being met
• Assist with training new team members
• Handle customer complaints, escalations and issues as needed
• Ensure that all safety protocols are being followed
• Working on P1 outage, problem management and improving of process, procedures, and technical knowledge

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.  

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

 Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

 We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.