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Senior Technical Analyst - O365

Required Skills - 


Azure AD & Migration , Wintel, SQL, Azure MFA, Windows Server Endpoint Security
Deep Security, Azure professional required

  • Designing and deploying enterprise-wide, complex cloud messaging  infrastructure solutions, Includes Exchange server, O365, MS Teams and Enterprise Voice
  • Microsoft Certified professional or equivalent certification required in Exchange/0365.
  • Hands-on in Troubleshooting the office suite and other services like share-point (Permissions, Sharing, Document library and other settings), Teams, OneDrive, Streams, Bookings etc.
  • knowledge in office 365 admin centre and other admin center’s.
  • Hands-on Implementation, analyze, architect, design and deliver solutions on all Exchange, O365 and Enterprise voice, Intune platform components. This will involve prototyping, creating solutions, blueprints, road-mapping, technical delivery and coordination with multiple stakeholders and peer technical groups through detailed documentation, presentations.
  • Messaging Admin with knowledge in Advanced Administration of Hybrid Exchange Server with good understanding of Mail-flow/SMTP,Monitoring, Reporting, Integration with different technologies and Exchange Server Migration activities Working Knowledge of Exchange server, Software, service pack installation, troubleshoot various server related issues; troubleshoot NDRs, tracking emails etc. Day-to-day operation of Exchange environments, which includes change, release, performance and availability management.
  • Demonstrated experience troubleshooting complex enterprise level issues and Outages Knowledge of PowerShell and scripting to run and understand scripts to modify and add for message tracking and other administrative functions
  • Proven knowledge on O365, Microsoft Exchange and Active Directory Troubleshooting and Configuration of O365, Exchange and Active Directory
  • Administering cloud-based messaging Troubleshooting Mobile interactions with Messaging (Preferred: Good Messaging server) Sound knowledge of email client like Microsoft Outlook and OWA Backup/Recovery
  • Working knowledge on Setup and Configuration of native 3rd party Security management tools like Cisco Gateway
  • Experience with Service Now/Remedy ticketing system. Identify improvements, create business cases, conduct strategic planning exercises with senior stakeholders to develop roadmap and objectives, review current, and proposed architecture to arrive at an agreed end-state solution.
  • Resolve problems/escalations.
  • Approve and deliver root cause for incidents and oversee corrective action.
  • Engineer permanent solutions, and coordinate implementation
  • Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies Designs improvement opportunities spanning service delivery, user experience, security, etc. Oversee system upgrades of the on-premise servers Manage and monitor the Exchange, O365 environments
  • Develop solutions to complex end user Issues Partner with IT Security and Technical Architecture groups to certify new Messaging solutions

Design and architect new features and functions Deliver and enhance point to point voice and video Implement new processes as process gaps are defined and service matures Participate in operational reviews and other service meetings as required Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards

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