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Senior Technical Analyst

Senior Technical Analyst-MS teams Admin+O365 -L3

Experience- 8+ yrs

Location: Bangalore (Work from office)

Mandatory:

• Minimum qualification Graduation, B.E / B.Tech (Full Time)

• 8 - 10 years’ experience, in which at least 3 years in Remote Mgmt. (5+ years in core Communications systems such as Teams/S4B/Telephony systems etc.)

• Extensive knowledge of call logging system ((BMC Remedy, BMC ITSM, or similar tools)

Willingness to work on out of office hours as and when required (On-Call support)

Good experience in Exchange, O365 security, administration, and troubleshooting

• Understanding of incident, problem, and change management processes.

• ITIL Foundation or higher Certified.

• Teams Architecture - Planning and Deployment

Good understanding of SIP and Teams communication

• Advanced level knowledge in Teams and S4B.

• Good knowledge of Teams Enterprise Voice, Direct routing.

• Teams client feature rollout and policies.

Teams live events and webinar setup, configuration, and support.

Teams' telephony products such as Audiocodes, Cisco, Sonus or similar.

• Design, Planning and configuration of Teams and Exchange UM dial plans.

• Teams meeting rooms systems

• Contact center solution, Call Attendant solutions such as Anywhere 365, Avaya or Cisco.

Troubleshooting Teams Conferencing, call quality, desktop and application sharing issues.

• Teams direct routing high availability and disaster recovery.

Teams/S4B troubleshooting experience on tools like snooper, netmon, Wireshark, fiddler, Charles (other HTTP tracking tools) etc.

• Knowledge of Teams Services in Office 365.

• Good knowledge of Active Directory/ Azure AD concepts

• Good PowerShell scripting skills

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