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Senior Technical Analyst - L3 Network

Senior Technical Analyst - L3 Network

 

Technical Responsibility:

  • 9+ years’ experience in managing, maintaining and troubleshooting large enterprise network environments.
  • CCNA & CCNP desired. Knowledge in the relevant technology area or relevant work exposure.
  • Hands-on experience on Routing & Switching
  • Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of gateway redundancy protocols (i.e. HSRP, VRRP, NSRP and GLBP) configurations.
  • Able to configure and verify router hardware and software operation using all commands with a strong knowledge of all protocols.
  • Able to explain scenarios and have working knowledge and be able to troubleshoot the Wireless Controller (Cisco/Aruba), Cisco Prime/HP IMC, Lightweight AP, Standalone AP, indoor/outdoor AP
  • Working knowledge of RADIUS/TACACS tools like Cisco ACS, ISE
  • Solid understanding of data centre deployments; Checkpoint CCSA / CCSE qualified
  • Understanding of proxy technologies, ideally Bluecoat, DNS, DHCP tools like Infoblox or QIP
  • Understanding of authentication technologies (Cisco TACACS and / or RSA).
  • Understanding of load balancers (Citrix, Netscalers, F5, Cisco ACEs).
  • Able to work under own initiative, address and resolve problems in a pressurised environment.
  • Understands Customer processes that are directly related to his/her work and can speak to Customers to the extent required in his/her work and in order to understand their needs.
  • Able to update all documentation and systems as required following resolutions.
  • Able to follow the various Escalation Matrices (i.e. Vendor, Internal and Customer).

 

Accountability:

  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Contribute to the design and implementation of solutions to meet customer and contract requirements.
  • Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
  • Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
  • Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
  • Escalate issues in line with company processes to ensure customer demands are met.
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
  • Evaluate escalations and resolve appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
  • Identify own development needs in line with business objectives.
  • Acts as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

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