Senior Technical Analyst - GPO L3

Location: IN - Bangalore 24/7 | Job-ID: 212852 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team                                                               

• A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do

• Manage and deliver root cause assessments for complex technical issues 
• Define workarounds for known errors and spear head improvements 
• Partner with product management and development teams to bolster the end user experience 
• User-focused, analytical, and compelled to solve problem 
• Deliver automated solutions to large enterprise environment    
• Offering solutions and workarounds to incidents/problems 
• Working to SLAs and deadlines 
• Review of services and application delivery 
• Prioritizing and managing several tasks at a single time 
• Establishing a good working relationship with wider teams and customers alike 
• Keep up to date with advancements in technology 
• Providing On-Call Out of Hours Support 
• Document writing / process creation 

What You’ll Need

• Experience: Minimum of 8+ years in managing, maintaining, and troubleshooting large enterprise environments in GPO.
• The Candidate should have experience in the following:
  • Microsoft Windows Server 2003/2008/2012, including clustering, Linux and VMWare
  • Designing, developing and deploying of technologies on Windows Platforms 
  • Active Directory experience: ADFS, Group Policy Objects (GPO), Domains, Forrest, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP/ADSI, Kerberos and Schemas 
  • Understands the interdependency between Active Directory, DNS and DHCP. 
  • PKI and Certificate Management 
  • Quest Tools (Active Roles, Change Auditor, Recovery Manager) 
  • Anti-virus technologies (McAfee) 
  • Microsoft Exchange 2010 / 2013 
  • Microsoft Skype for Business 2015 (including Enterprise Voice) 
  • Scripting (PowerShell) 
  • Excellent communication skills, both face to face and on the telephone, while having the ability to assess and prioritize tasks without close supervision is essential.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.