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Senior Technical Analyst

Title: Senior Technical Analyst

Exp 6-10 yrs

Location- Bangalore 24/7


Job Description:


Possess strong understanding on the end to end IT infrastructure Capacity and Availability management process.
Define the capacity management process alongside with the customer based on the new or changing requirements
Contribute in service transitions on both the process and tool solution definition by engaging with the customers and project stakeholders.
Possess end to end understanding of Infrastructure Capacity and Availability planning and process management activities.
Prepares capacity plan that covers current use, Capacity forecasting, and support costs for new applications/releases
Ability to forecast and build the annual infrastructure growth plan with input from other teams
Perform and execute Capacity Management processes and procedures, as and when necessary
Experience in architecting, implementing and managing monitoring solutions for production environments that is under the scope of Capacity and Availability management.
Analyse existing Capacity and Availability trends and regularly provide recommendations to customers for further optimizations or improvements.
Define Availability/Capacity process and methodology to be followed for all the Availability/Capacity requirements
Define the Capacity threshold and baselines, Capacity/Availability Management related touchpoint per relevant ITSM Processes.
Contribute in the design aspects for Availability and reliability to ensure the application and it’s associated components consistently perform according to its specifications to achieve the agreed availability.
Work on the implementation of Capacity/Availability plan and publish the finalized plan for approval.
Possess strong experience with performance tuning, implementing and managing monitoring solutions.
Collaboratively investigates with the relevant technical groups on top of any capacity / performance related issues and ably provide solutions to the customer stakeholders
Should be analytical in nature to proactively identify the opportunities for improvements
Ensure to produce the Weekly, Monthly & ad-hoc metrics reporting, Capacity and Availability related metrics.
Should have demonstrated expertise in the area of Continual service improvement of Capacity, Availability and Performance Management process


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