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Senior Technical Analyst

Senior Technical Analyst

Experience -  7 to 10 yrs
Your key responsibilities will consist of:

  • Installation, configuration, maintenance and support of infrastructure and systems
  • Offer expertise within the team for the resolution of all technical incidents and problems
  • Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels
  • Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability and efficiency
  • Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
  • Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations
  • Support, coach and mentor the more junior members of the team, leading by example
  • Contribute with ideas and suggestions on continuous service improvement
  • Develop, produce and maintain IT documentation and following IT procedures as required
  • Provide out of hours support for major incidents as part of an on-call rota

 

Essential Skills and Experience

  • Significant knowledge, understanding and expertise including but not limited to:
  • Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS
  • VMware Data Centre Virtualisation, vSphere ESXi, vCenter, SRM/SRA,
  • Veeam technologies: Veeam Backup & Replication, Veeam One, Veeam Backup for O365 and Veeam Availability Orchestrator.
  • Quest – Azure Active Directory backup and recovery
  • Disaster Recover, Replication and Recovery services
  • Server Hardware: HPE Apollo, HPE Synergy / One View, HPE Rack/Blade Servers.
  • Storage technologies: SAN (HPE 3Par, EMC VNX) , Fibre Channel Switches (Brocade) etc.
  • IaaS and Cloud technologies; Microsoft Azure, Office 365, AWS, RackSpace
  • Server Networking including TCP/IP, DNS, WINS, DHCP, Load-Balancing technologies (JetNexus)
  • System Management and monitoring technologies; SCOM, SCCM, ScienceLogic
  • Scripting knowledge (PowerShell)
  • Anti-virus technologies; Symantec End Point Protection
  • Experience supporting large/enterprise level infrastructures
  • Excellent analytical and problem solving skills to achieve prompt resolution
  • Strong experience of incident and problem management including 3rd party service providers
  • Capable of managing concurrent initiatives
  • Solid operational understanding of service management standards and tools; Minimum ITIL V3 Foundation qualified
  • Industry recognised qualifications including but not limited to Veeam Certified Engineer or Architect (VMCE, VMCA), Microsoft Certified (MCSA, MCSE) and VMWare Certified Professional (VCP)

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