Senior Technical Analyst

Application Packager - Third Line Analyst

Description

Application Packager will be responsible for making a positive difference and contributing to the development of the Service Control, responsible for the quality of packaged/sequenced applications in line with customer requirements. Responsible for ensuring processes and standards are followed and throughput of work is maintained.

Requirements

Job Description

• Providing technical documentation on a range of technical issues as required
• Installation and configuration of desktop Operating Systems
• Installation and configuration of customer specific business applications
• Management of hardware and source media required for application package creation
• Problem management and troubleshooting
• Working with clients to facilitate UAT testing, ensuring sign off and all outstanding issues are documented/reported
• Reporting verbally and via process documentation project progress / issues to line management
• Producing procedural documentation of application packaging processes for the benefit of knowledge sharing and improved efficiency
• Keeping up-to-date with current and future technologies, products and strategies
• Management of application packaging library and workflow tracking system
• Turn Customer requirements into fully functional Application Packages that install successfully with all the required configuration
• Mentoring other members of team 

Essential Knowledge/Skills

7-10 years’ experience in the following areas:

• Installation and configuration of the Microsoft OS
• ICE Validation, App-V,
• Working experience of SMS/SCCM
• Demonstrating quality application packaging using MSI technology
• Proficiency in Wise and InstallShield, ORCA
• Active directory, file protection and registry hives
• Interpersonal and professional skills
• Ability to work effectively as part of a team
• What we can offer is a long-term career, training, professional and friendly working environment.

Desirable Knowledge/Skills

• VB Scripting
• PowerShell

Essential Qualifications

• Grade 12

Desirable Qualifications

• Certification relating to any or all of Microsoft SCCM
• ITIL Foundation
• Relevant IT diploma or Degree.

Behavioural Characteristics or Competencies

Professional / Cognitive skills

Strong written and oral communication in English is a must.  Strong presentation skills are considered an asset

Strong and proven troubleshooting ability in a large scale, fast-paced operations environment

Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously

Ability to make timely and sound decisions under conditions of uncertainty and / or stress

Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals of both Computacenter and its customer base

Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents

Ability to adjust plans to respond to changing business priorities

Excellent planning and organizational skills with an ability to understand the long-term ("big picture")
 

People Skills

Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution

Effective and personable communication with customers and vendors to achieve desired results

Ability and desire to mentor teammates on areas of expertise, helping raise the collective knowledge of the team

Desire and drive to attain results and closure on issues even if faced with resistance & reluctance

Reliability and commitment to getting the job done (including after hours as required