Senior Technical Analyst

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do:

• Configure and maintain Microsoft Defender for Endpoint and cloud applications, ensuring security, compliance, and alignment with organizational standards.
• Develop, implement, and manage complex scripts in PowerShell for automation, reporting, and process efficiency.
• Escalate and communicate issues in line with company processes to meet business and customer needs and provide high-quality support to internal and external stakeholders.
• Proactively keep skills updated with industry standards and emerging technologies to drive innovation in endpoint management.
• Provide technical mentorship, drive team improvement initiatives, and take on special projects as assigned to ensure operational excellence.

What You’ll Need:

• Experience: Minimum of 5+ years in configuring, managing, maintaining, and troubleshooting large enterprise environments, especially within Microsoft Defender for Endpoint and good to know other Microsoft Defender stacks.
• Technical Expertise: Advanced proficiency M365 products including M365 Defender product suite and its integration with various Microsoft technologies.

• Experienced in the below different Microsoft Defender M365 suite:
  • Microsoft Defender for Endpoint
  • Microsoft Defender Vulnerability Management
  • Microsoft Defender for Office 365
  • Microsoft Defender for Identity
  • Microsoft Defender for Cloud Apps
• Hands on experience on setting up M365 Defender product suite
• Core experience in handling technical administration and troubleshooting activities related to M365 Defender suite.
• Extensive knowledge on MS Defender Anti-virus and Defender Management
• Clear understanding of Malware Policies & tasks and Handling Zero Day events
• Very good understanding of SIEM and SOAR tools for example Microsoft Sentinel, Splunk.
• Excellent understanding of XDR
• Hands on experience with security incidents and alerts, endpoint data loss prevention, threat analytics, advance hunting, self healing and KQL
• Hands on experience with posture management and vulnerability management
• Excellent Client / Customer Facing skills - building trusted relationships - delivering high value service
• Should have capabilities to prepare LLD, SOP, WLI and other required documents on a project
• Good to have knowledge on Microsoft Cybersecurity Reference Architecture (MCRA) & Zero trust framework
• Good to have SC-900, SC-200, SC-300 certification along with the M365 Defender Ninja modules
• Familiar with ITIL process for Incident, Request, Change management
• Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
• Adaptability & Initiative: Flexible, quick to adapt to changes, and eager to take on additional duties and special projects as required.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

 Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.