Senior Technical Analyst

Life on the team

• A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia: a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
• You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.
• This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.
• With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll do

• Implement, analyse, and deliver solutions on all Exchange and Microsoft 365 services. This includes prototyping, creating solutions, blueprints, road-mapping, and technical delivery.
• Administer Exchange Servers with a good understanding of mail flow/SMTP, monitoring, reporting, integration with different technologies, and Exchange Server migration activities.
• Train and educate end-users on Microsoft 365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook, etc.).
• Troubleshoot complex enterprise-level issues and outages.
• Utilize PowerShell for automation and administrative functions.
• Renew Exchange Server certificates in collaboration with external Certificate Authorities.
• Manage organization-level changes in the environment.
• Work with email clients like Microsoft Outlook and OWA.
• Manage the operational health of the SharePoint Online environment, including security, availability, performance, interoperability, and reliability.
• Create and manage sites and site permissions (both external and internal).
• Manage OneDrive sync and other technical issues.
• Maintain existing client SharePoint sites and subsites, lists, libraries, and content (including pages, workflows, and items).
• Work in the ServiceNow ticketing system to manage incidents, requests, and changes.
• Work on performance improvement plans and suggest automation ideas.
• Approve and deliver root cause analysis for incidents and oversee corrective actions. Engineer permanent solutions and coordinate implementation.

What You’ll Need

• Experience: Minimum of 7+ years in managing, maintaining, and troubleshooting large enterprise environments, especially within Exchange & SharePoint
• Proficiency in configuring and managing Exchange Online environments.
• Understanding of mail flow, anti-spam, and anti-malware configurations.
• Ability to use PowerShell for automation and management tasks.
• Knowledge of Microsoft Defender and Purview, compliance features, eDiscovery, and archiving.
• Managing site collections, user permissions, and security settings.
• Experience with integrating SharePoint Online with other Microsoft 365 services, especially Entra ID and Teams.
• Experience with Microsoft 365 license management and service health monitoring.
• Experience with certificate renewal and liaising with certificate providers.
• Experience in patching Exchange On-Premises and keeping servers up to date with the latest releases from Microsoft.
• Experience in handling disaster recovery simulations and real-life scenarios with Exchange.
• Proficient in extracting reports from the M365 Portal based on schedule.
• Understanding of ITIL processes related to incident management, change management, request management, and problem management.

About Us

With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform, and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organizations, driving digital transformation, and enabling people and their businesses.

Learning and Development

Our people are our strength, which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You Belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable bringing your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging, which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity, or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, and we welcome applications from people with disabilities – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.