Senior Project Manager

Life on the team:

As a Senior Project Manager (SPM) in Computacenter’s Global Transition & Transformation Team you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects reporting into Programme Managers, Programme Directors or Customer Executives. You may also be called on to lead Exits of Managed Services.

Your scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting, including the finances of the project.

You will be a leader, guiding, motivating and directing others to achieve a common goal.

Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. You’ll be responsible typically for take-on projects with an budget exceeding £500k.

What you'll do

• You’re part of the Global T & T Team.
• The team are a global team based in the UK, Germany, France, Hungary, Spain, U.S., India, and Malaysia
• You’ll engage with other areas within Computacenter as required, including: GIS, Group Managed Services Delivery Engines, Delivery Leadership, Consultancy, TRG (Engineering), Service Management and the Sales teams.
• Depending on the assignment, you’ll report to one of the following: a T&T Programme Manager or Programme Director or Service Director.
• You will lead a team and manage Project Managers & SME’S from within our network of internal Delivery Engines (formerly known as ISPs). When leading a team, almost certainly, it will be a virtual and/or matrix delivery organisation.
• You may work independently as well as part of larger teams, often on customer sites.

Your overall responsibility is for the successful outcome for the project you are asked to lead in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned against. In support of this, you’re expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. You’ll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework.

Key areas of responsibility:

• Project Management (throughout the whole lifecycle)
• Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects.
• In Pre-Sales, define scope, agree requirements, produce the cost model and plans and produce the required T&T artefacts (which may include other written responses), whilst following the correct governance and approval processes.
• Shape the solution and implementation approach during pre-sales.
• Create and/or maintain the Transition Project Plan; being fluent in the use of suitable tools like Microsoft Project.
• Run Project initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the delivery of the project and their associated responsibilities.
• Manage the planned activities in line with financial rules and commitments.
• Create the required project control documentation which defines the approach, i.e. how the project will be delivered and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date.
• Manage/enable the identified project resources (direct, matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables.
• Prepare and deliver weekly project Highlight or Checkpoint reports and participate in reviews with customers and the project team.
• Ensure all relevant documents, tools and logs are stored on the Quantum site and are up-to-date to enable central reporting.
• Regularly update all stakeholders and your team on progress against plan, by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team, as required.
• Manage risk and issues (including dependencies) and maintain the project risk & issue registers. Take or lead mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities. Manage the activity in line with financial rules and commitments to deliver the commercial outcome of the project.
• Manage escalations using the appropriate channels and fully communicate with all stakeholders.
• Support the management of sub-contractor/ISP delivery, ensuring they meet their obligations as per the approved Statement(s) of Work (SoW) and/or internal resource requests and use the escalation process if required.
• If required, manage sub-contractor delivery, ensuring they meet their obligations as per the approved sub-contractor Statement of Work (SoW).
• Keep Computacenter Partner Management informed of sub-contractor performance, as required.
• Support positive recognition and/or interventions for your team members/colleagues and work with/support the ISP Team Leader(s) where improvements are necessary. o Attend Governance and Assurance Boards, as required.
• Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering.
• Identify key lessons learned from delivered projects, share these with the rest of the GST Team and more widely in CC, and apply these to future projects.

Change Management

• Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure.
• Comply with/ensure the Change Management process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution.
• Ensure changes are agreed with the customer, or commercial owner prior to commencing and additional work.
• If there’s any change to the project’s approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models), revenue, scope, timescales and any service impact.
• Update the project plan to reflect changes once they are approved.
• A record of all change approvals needs to be maintained in the project data repository (Quantum).

Business Management

• Be aware of the account strategy for your aligned account so that you understand the customer’s priorities.
• If you see any opportunities for additional growth projects during Transition, let the Account Team know about them so that they can be formally progressed.

Contract Management

• Manage scope and understand the commercial baseline, supporting the development, negotiation and agreement of Statement of Work contract changes.
• Work with the allocated contract manager and lead Service Manager to agree customer changes to the scope, duration and costs of the project and ensure commercial acceptance of any change before work begins on its delivery.
• During the delivery of the project you will follow the commercial rules within Computacenter including the adherence to all Governance requirements.

Financial Management

• Support and enable the successful delivery of the project to the agreed financial baseline to meet (or exceed) the Key Performance Indicators (KPIs). These are typically defined in the Transition SoW or Transition Contract Schedules.
• Support or manage the financial performance of the project by contributing to or maintaining the internal Project Finance Tracker/completing the scheduled monthly Project Financial Reports (PFRs), which require accurate forecasting, invoicing and pro-active cost management (following the 10 Primary Financial Requirements).
• Do not commence working without approved commercial cover.

Relationship Management

• As the Lead T & T Manager, for your project or work stream you’ll act as the interface to all stakeholders, ensuring that a positive and constructive relationship is maintained to the benefit of all and supporting achievement of our Customer Satisfaction targets.
• You’ll build strong internal relationships with all key areas, including, Sales, Service, ISPs and Partner Management in support of any 3rd Party activity.
• People Management o You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment.
• Ensuring that all members of your project team are appropriately supported, heralded, motivated and engaged and that individual performance is managed in conjunction with the aligned Line Manager. o You will be proactive in providing appropriate feedback on performance and approach.

Service Management

• Understand the key measures of service for the accounts to which you are delivering into, including detailed knowledge of SLAs, KPIs, XLAs.
• Understand link between Solution Design and ability to achieve target SLAs/KPIs o Build effective working relationship with the BAU Service Management and Sales Teams during Take-on projects

What you'll need:

• Trained in Prince2, with a Practitioner qualification or equivalent.

• A demonstrable track record of delivering large assignments and successful project outcomes.

• Demonstrable leadership skills.

• Excellent interpersonal skills and ability to build relationships.

• Ability to apply Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs.

• Able to apply influencing skills appropriately to enable the required outcomes for your stakeholders and to enable positive assignment outcomes.

• Understand the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers.

• Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & Project and other relevant tools.

• Excellent literacy and numeracy skills.

• Good working knowledge of ITIL Principles