Operational Enablement Manager

 Location: IN - Bangalore 24/7 | Job-ID: 212850 | Contract type: Standard | Business Unit: Others

Life on the team

It’s an exciting opportunity for a Operational Enablement Manager role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.
 
What you’ll do

•    Achieves profitability and customer satisfaction on projects through astute commercial management
•    Develop, build and maintain strong relationships both internally and externally in order to achieve project objectives.
•    Produce management reports through relevant tools to provide up to date information on project progress.
•    Produce required project documentation to enable successful project outcomes.
•    Coordinate and plan resource requirements to ensure project outcome deadlines are adhered to.
•    Compliance with Projects Practice lifecycle to ensure best practice.
•    Typically responsible for projects between £300k - £800k services value
•    Setup New accounts
•    responsible Extension of service in accounts
•    Setup new locations and location delivery
•    Coordinate and plan location readiness
•    Responsible for Training and knowledge transfer
•    run hyper care phase for GSC
•    acceptance of service into GSC BAU
•    May get involved in presales.
•    Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

•    Prince2 Practitioner qualification or equivalent.
•    ISEB or APM qualified
•    Experience of working in a project team on at least 2 projects
•    Knowledge of initiation, change management, risk management, and the principles and practicalities of running projects.
•    Proven experience of Microsoft applications.
•    Excellent interpersonal skills and ability to build relationships.
•    Excellent literacy and numeracy skills.
•    Manages own and others workload.

What you’ll need

•    Command over English in written and spoken
•    Continuous improvement focused
•    Experience of developing best practice policies and procedures for functional area.
•    Experience of working in a project team and first involvements in projects
•    Basic understanding of change management 
•    Proven experience of Microsoft applications.
•    (Very) good GSC process know how and network
•    Experience of relevant business systems e.g. SAP, ITSM, SNOW
•    Excellent interpersonal skills and ability to build relationships.
•    Good literacy and numeracy skills.
•    An understanding of the importance of Knowledge Management
•    Manages own and others workload.
•    Confident spoken and written communication on management level
 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.