Manager Delivery - Quality Management

Location: IN - Bangalore 24/7 | Job-ID: 212926 | Contract type: Standard | Business Unit: Project Management

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do:

• Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.
• Be the single focal point of contact on the end-to-end quality management umbrella for both the internal and external customers.
• Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).
• Fluent in implementing improvements with sustainable solutions - Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.
• Have the hat of Change Enabler by working across Operational Excellence functions in identification and adoption of relevant organisational changes comply to the agreed quality standards and ensure the overall adoption.
• Closely work with the Quality head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.
• Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.
• Ensure to define / drive the operational knowledge management and identify the opportunities towards optimization or possible automation cases.
• Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.
• Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.
  Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders.
• Shall manage the operational reporting for the program that includes dashboards and insights and introduce and manage the right meaningful Measures that Matters for the business.
• Possess data driven mindset, good knowledge in the advanced excel, scripting to ensure the data analysis are conducted effectively.
• Should have managed quality management teams directly in the past stints with effective people management skills with a top-notch stakeholder management.

What You’ll Need:

• 12 -15+ years on core quality assurance background expertise in large infrastructure projects.
  Strong knowledge on ITIL framework (ITIL Expert)
  Prior working expertise in improvement initiatives (Certified LSS GB / BB)
• Preferred to have certifications / expertise in ISO 20000 / 270001 standards/ IQA.
• Preferred to have strong expertise around Power BI and other Business Intelligence (BI) tools
• Strong analytical abilities, data driven capabilities (preferably with Minitab).
• Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
• Adaptability & Ownership: Flexible, quick to adapt to changes in the business and eager to take on additional duties and special projects as required.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. 

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter