Jr. Operational Enablement Manager

 Location: IN - Bangalore 24/7 | Job-ID: 213007 | Contract type: Standard | Business Unit: Others

Life on the team

It’s an exciting opportunity for a Junior Operational Enablement Manager role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.
 
What you’ll do

•    Supporting new business take on, projects and service extensions, as well as participating in migration and change projects.
•    Taking the lead for minor In Life Changes that affects purely GSC RUN teams
•    New business: Taking part in process workshops and represent GSC requirements supported by an Operational Enablement Manager
•    Achieves customer satisfaction on projects through proactive and solution-orientated behaviour.
•    Build and maintain strong relationships both internally and externally in order to achieve project objectives.
•    Update and track required project documentation to enable successful project outcomes and up to date information on project progress.
•    Coordinate and plan requirements to ensure project outcome deadlines are adhered to.
•    Carrying out customer related Training and knowledge transfer for GSC Run teams
•    Supporting testing phase and creation of testcases for GSC Run
•    Support during hyper care phase for GSC
•    Contribute to the acceptance of service into GSC BAU
•    Work closely with Operational Enablement Manager and support them during Business take on / Changes
•    Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
 

What you’ll need

•    Command over English in written and spoken
•    Continuous improvement focused
•    Experience of developing best practice policies and procedures for functional area.
•    Experience of working in a project team and first involvements in projects
•    Basic understanding of change management 
•    Proven experience of Microsoft applications.
•    (Very) good GSC process know how and network
•    Experience of relevant business systems e.g. SAP, ITSM, SNOW
•    Excellent interpersonal skills and ability to build relationships.
•    Good literacy and numeracy skills.
•    An understanding of the importance of Knowledge Management
•    Manages own and others workload.
•    Confident spoken and written communication on management level
 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.