Global Business Support Sen. Specialist

 Location: IN - Bangalore 24/7, IN - Bangalore | Job-ID: 216679 | Contract type: Standard | Business Unit: Partner Management

Life on the team 

While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to ‘be the best’ while enabling success for our customers as a trusted, agile and innovative provider of technology around the world. You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team. 

What you’ll do 

• Ensures Department meets performance targets.
• Maintain & improve Customer satisfaction levels.
• Demonstrates relevant Winning Together values.
• Maintains cost control requirements.
• Attain and maintain accreditations as appropriate to the role.
• Understand and adhere to policies and procedures.
• Compiles management information reports through relevant business tools to provide accurate/up to date data.
• Prioritize and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ensure that Partners act in accordance with Computacenter and customer contractual obligations
• Identifies, onboard and proactively manages new Partners
• Accountable for the delivery of the product supply service to a named customer or selection of customers

What you’ll need 

• Good working Knowledge of Microsoft Applications.
• Plans & organizes own workload and others.
• Proven experience of high standards of customer service.
• Proven administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
• Works under general supervision. Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Demonstrates an organized approach to work.
• Proven ability to work under pressure and to tight deadlines.
• 3+ Experience working in a multinational product supply environment.
• 3+ Experience in procurement / vendor management.
• 3+ Experience in negotiating contracts and an understanding to legal/contractual concepts.
• Detailed understanding of IT Vendors pricing processes.
• Entrepreneurial mindset which seeks to find new ways to solve multiple challenges at once.
• People management experience at team leader level or above.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!