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Business Analyst

Business Analyst

Role Purpose:  Roles at this level will be to provide advisory support across functional area and performs a broad range of complex technical or professional work activities, in a variety of contexts.

Experience: 5 - 7 years

Business Analyst with IT Technical Service desk back ground (Tech support) - Bangalore location.

Accountabilities

Performance Indicators

Knowledge, Skills & Experience

  • Provide advisory role within specialist area to peer group, customers and if applicable direct reports. 
  • Participate in and co-ordinate projects relevant to specialist  area
  • Manages, develops and coaches team of staff and implement s performance management solutions where required
  • Assess situations, issues and opportunities and escalate when appropriate.
  • Maintain confidentiality in all business related matters.
  • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
  • Establishes productive relationships and networks at an operational level to build and maintain customer relationships
  • Manages cost lines of budget/P&L to maintain spend in line with budgetary limitations
  • Responsible for the adoption of CC best practice and service offerings to ensure consistency of service. 
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
  • Team and individual objectives fulfilled and delivered to recognised standard.
  • Feedback from manager, peers and customers demonstrates ongoing credibility
  • Effectively escalates issues and opportunities to line manager
  • Taking ownership of queries and managing through to a prompt resolution
  • Building and maintaining effective working relationships
  • Gaining credibility and adding value from providing appropriate support

 

  • Part- qualified in relevant professional qualification
  • Experience of working  in a challenging commercial environment
  • Good working knowledge of relevant functional systems
  • Experience of developing best practice policies and procedures for functional area

 

 

 

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