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Associate Technical Analyst

Title                  : Associate Technical Analyst

BU                     : FLS

Location           : Bangalore 24/7

 

  • 1 – 3 Years of relevant IT Experience
  • At least 15 years of formal education (Mandatory)
  • Cisco CCNA Certification (Preferred)
  • Basic knowledge of IT Infrastructure
  • Knowledge of Incident Management
  • Good knowledge to use Ticket systems 
  • Experiences of Ticket logging & Ticket tracking to partner & providers
  • Contact for customer and partner in context of an Incident resolution (Phone, Mail, Tools)
  • Maintain Ticket updates
  • Able to identify and escalate to next levels for troubleshooting
  • Able to understand and follow the defined processes with supporting procedures and work instructions
  • Good Written & Verbal English Communication
  • Willing to work in shift
  • Structured and self-employed way of working

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