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Associate Technical Analyst

Associate Technical Analyst – 1st Line

Location: India - Bengaluru (24/7) | Business Unit: GD – GSD |


Exp: 1 – 3 years


As a future member of the team based in Bengaluru you will have the opportunity to:

  • Provide 1st Line Support on calls & chats in a 24/7 work environment
  • Continuous Improvement
  • Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues
  • High level of User Experience
  • Team Player
  • Process adherence
  • Timely completion of all trainings, time sheets & reports (if any).
  • Continuous Improvement
  • Take people along, learn and show eagerness to teach/train others.

What can we offer to you?

  • Rewards & Bonuses
  • Team competition & Process optimizing
  • Fun & Diverse atmosphere
  • Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

  • Good technical knowledge
  • Experience on troubleshooting Windows 8.1 & 10 operating environments
  • Experience with Office365, MS Teams & VPN tools
  • Good understanding of computer hardware fundamentals
  • Excellent customer experience
  • Identify and resolve barriers to achieve customer satisfaction
  • Good communication skills

Attention to detail & ensure operational delivery with 0 errors


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