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Associate Technical Analyst

Associate Technical Analyst - FLA

  • Provide 1st Line Support to colleagues across on calls & chats
  • Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues
  • High level of User Experience
  • Team Player
  • Process adherence
  • Timely completion of all trainings, time sheets & reports (if any).
  • Display ownership towards agreed process
  • Identify, highlight & work to fix process gaps
  • Continuous Improvement

Take people along, learn and show eagerness to teach/train others.

What can we offer to you?

  • Rewards & Bonuses
  • Team competition & Process optimizing
  • Fun & Diverse atmosphere
  • Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

  • Good technical knowledge
  • Experience on troubleshooting Windows 8.1 & 10 operating environments
  • Experience with Office365, MS Teams & VPN tools
  • Good understanding of computer hardware fundamentals
  • Excellent customer experience
  • Identify and resolve barriers to achieve customer satisfaction
  • Good communication skills

Attention to detail & ensure operational delivery with 0 errors

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