Associate Technical Analyst

Associate Technical Analyst - FLA

• Provide 1st Line Support to colleagues across on calls & chats
• Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues
• High level of User Experience
• Team Player
• Process adherence
• Timely completion of all trainings, time sheets & reports (if any).
• Display ownership towards agreed process
• Identify, highlight & work to fix process gaps
• Continuous Improvement

Take people along, learn and show eagerness to teach/train others.

What can we offer to you?

• Rewards & Bonuses
• Team competition & Process optimizing
• Fun & Diverse atmosphere
• Be part of a winning team with a clear purpose and a strategic plan in place

You are the ideal candidate if:

• Good technical knowledge
• Experience on troubleshooting Windows 8.1 & 10 operating environments
• Experience with Office365, MS Teams & VPN tools
• Good understanding of computer hardware fundamentals
• Excellent customer experience
• Identify and resolve barriers to achieve customer satisfaction
• Good communication skills

Attention to detail & ensure operational delivery with 0 errors