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Associate Manager Delivery

Associate Manager delivery-Asset Team Lead

Job Responsibilities:
•    Strong in the lifecycle of Hardware asset management (HAM) and Software license management processes (SAM/SWLM).
•    Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB
•    Should possess managing remote asset management activities for external customers cut across in global locations.
•    Perform verification and regular audits of CMDB information
•    Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value
•    Develops and maintains IT asset management process and procedures for both hardware and software assets and to oversee quality control throughout their lifecycles.
•    Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements
•    Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
•    Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs)
•    Shall also work closely with the customer stakeholders to develop recommended practices and continual improvement around the IT asset management processes.
•    Maintains working knowledge of IT asset and configuration management industry practices.
•    Maintain IT asset and configuration management procedures (license compliance and expense management) and monitors compliance with IT asset management policies, procedures and standards.
•    Performs IT risk assessments on key IT infrastructure assets, as needed.
•    Implements procedures for information asset protection standards, as needed.
•    Maintains and implements enterprise-wide infrastructure asset logging procedures.

Additional requisites:
- Someone who is currently working as an IT Asset lead / Manager who support external customers
- ITIL v3/v4 foundation certified (preferred) or equivalent certification on ITAM
- Shall possess excellent soft skills as this is a direct client facing role.

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