• Logistic Operations
• Warehouse Operations
• Cost Control
• Purchase Ops
• Meeting Customer SLA’s and ensuring Customer Satisfaction through on-time delivery
• Team Management
• Quality and Safety Standards
• Training & Development of the Team
• Statutory Compliances related to Logistics
• Inventory control
• Security control at WH
• MIS reporting

Order Management

• Manage end-to-end order lifecycle from order receipt to customer delivery.
• Monitor order processing SLA and ensure timely fulfilment.
• Track order status and proactively resolve order exceptions.
• Coordinate order allocation across warehouses.
• Coordinate with Computacenter’s Global logistics partners 

Warehouse & Fulfilment

• Ensure timely picking, packing, and dispatch of orders.
• Coordinate with warehouse teams to achieve daily dispatch targets.
• Monitor warehouse productivity and fulfilment KPIs.
• Improve warehouse efficiency and process adherence.

Inventory Management

• Maintain inventory accuracy across all sales channels.
• Monitor stock availability and prevent overselling.
• Coordinate inventory replenishment with procurement teams.
• Perform inventory reconciliation and stock audits.

Customer Experience

• Monitor order fulfilment SLA.
• Reduce cancellations and returns.
• Improve customer satisfaction.
• Resolve escalations.
• Coordinate with customer support teams.

Logistics Management

• Coordinate with courier partners.
• Monitor pickup adherence.
• Track shipment movement.
• Improve delivery performance.
• Reduce logistics cost.

Reverse Logistics

• Manage returns and exchanges.
• Monitor RTO.
• Reduce return percentage.
• Coordinate quality inspection.
• Inventory put-away.

Vendor Management

• Manage courier partners.
• Coordinate with marketplace account managers.
• Manage packaging vendors.
• Review service levels.

Reporting & Analytics

• Prepare daily, weekly, and monthly reports covering: Sales, Orders, Inventory, Returns, OTIF, OTSR, Order Accuracy, and Customer complaints.

Process Improvement

• Improve fulfilment efficiency.
• Reduce order processing time.
• Improve warehouse productivity.
• Automate manual processes.

Functional Skills

• Warehouse Operations
• Inventory Management
• Order Fulfilment
• Reverse Logistics
• Customer Service
• Vendor Management
• Transportation Coordination
• Demand Planning

Technical Skills

• WMS (Warehouse Management System)
• ERP (Oracle NetSuite, SAP, Microsoft Dynamics, etc.)
• Microsoft Excel (Advanced)
• Google Sheets
• Marketplace Seller Portals
• Barcode & QR Code Systems

Soft Skills

• Leadership
• Analytical Thinking
• Problem Solving
• Communication Skills
• Stakeholder Management
• Decision Making
• Team Management
• Customer Focus
• Time Management
• Negotiation Skills

• Bachelor's degree in Commerce, Business Administration, Supply Chain, Logistics.
• MBA (Operations/Supply Chain/Marketing) preferred.

Sr. Manager Logistics

• 10–15 years of experience in e-commerce operations, warehouse management, or supply chain.
• Hands-on experience managing marketplace operations.
• Experience with WMS, OMS, ERP systems, and courier management.
• Proven track record of improving operational KPIs and leading cross-functional teams.

Preferred Experience

• Enterprise / B2B operations.
• Marketplace fulfilment.
• Warehouse automation and digital transformation.
• Logistics cost optimization.
• 3PL and courier partner management.
• Process improvement initiatives using Lean or Six Sigma principles.