Service Specialist

About the role
The Services Specialist is a customer-facing, consultative role responsible for shaping and driving IT services opportunities across infrastructure, networking, data center, and emerging AI/automation programs. This role partners closely with Sales, Service Designers, Commercial Finance, and Delivery leadership to create compelling, commercially aligned service solutions that meet customer business outcomes and strengthen Computacenter’s strategic position. The Services Specialist acts as the bridge between customer requirements and Computacenter’s delivery capability and translating needs into structured service offerings, solution components, and clear commercial constructs.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Develop service solutions that align customer requirements with Computacenter's delivery capabilities, commercial goals, and operational feasibility. 
• Shape and influence bid strategy by defining clear service approaches and delivery models that strengthen competitive positioning. 
• Maintain strong internal collaboration with business leaders and practice teams while modeling Computacenter's mission, Winning Together values. 
• Drive IT services opportunities end to end, engaging the right technical, commercial, and delivery experts at the right time to progress and win deals. 
• Lead pre-sales coordination with Technical Solution Architects, Service Designers, and delivery teams to ensure solution clarity and integrity. 
• Participate in customer discovery and strategy sessions to validate requirements, articulate Computacenter's value, and frame desired business outcomes. 
• Collaborate closely with costing, finance, and delivery teams to refine assumptions, validate resource models, and produce commercially sound proposals and quotes. 
• Support commercial negotiations by identifying risks, defining dependencies, documenting assumptions, and shaping contractual structures that protect margin and delivery success. 
• Engage customers consultatively, clearly articulating value, ROI, delivery methodology, commercial constructs, and expected business impact. 
• Lead or participate in service definition workshops to shape service descriptions, delivery models and support operational artifacts such as WBS, RACI, workflows. 
• Advise peers, sales teams, and leaders on evolving service capabilities, customer needs, and emerging technology trends. 
• Champion seamless handoff from sales to delivery
• Uphold pipeline hygiene, forecasting accuracy, and structured documentation to ensure visibility, governance, and predictable business planning.
• Embrace and support Computacenter’s mission and core values.
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  What you have
• Bachelors degree or equivalent in work experience.
• 5-7 years’ experience selling IT services with a proven track record of success. 
• Minimum of 3 years of sales experience specifically in selling IT services.
• Broad knowledge of infrastructure technologies (e.g. Hybrid cloud, Networks, Cloud, Modern Operations)
• Technical and process certifications is a plus  
• Legally eligible to work in the United States
• Experience with IT service delivery lifecycle and methodologies
• Understanding and knowledge of IT trends and business needs.
• Excellent communication and presentation skills, capable of engaging both technical and executive audiences. 
• Ability to develop and maintain client engagements/relationships.
• Ability to design in-depth, complex technical professional services solutions.
• Strong problem-solving capability with ability to untangle ambiguous requirements and design structured solutions. 
• Advanced knowledge of Excel (build and analyze pivot tables), PowerPoint (create/edit visuals), Visio/Lucid (build workflows and architectures) 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us