Senior Service Designer

About the role

The Service Designer translates customer requirements, business objectives, and engagement scope into delivery-ready service designs for complex IT infrastructure and transformation programs across workplace, networking, data center, and emerging technologies.

This role owns the creation of the Service Design Package (SDP), defining how services will be executed across consulting, deployment, integration, and program management. The Service Designer ensures solutions are feasible, scalable, and commercially sound, aligned to Computacenter’s delivery capabilities and methodology.

Working closely with Services Sales, Delivery, and Commercial Finance, the Service Designer defines the delivery model for each opportunity including WBS, staffing, assumptions, risks, and timelines. This is a critical role in sales campaign ensuring services are structured for successful and repeatable execution.

Annual Compensation: $160K - $190K USD 

What you'll be doing

• Translate customer requirements and engagement scope into delivery-ready service designs
• Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
• Build staffing models, resource plans, and project timelines
• Own and produce the Service Design Package (SDP) including delivery approach, scope, and SOW inputs
• Define and document assumptions, constraints, dependencies, and customer responsibilities
• Develop effort-based cost inputs aligned to scope and delivery model
• Identify cost drivers, risks to margin, and optimization opportunities
• Support pricing discussions through clear scope definition, assumptions, and trade-offs
• Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
• Engage subject matter experts to validate design assumptions and delivery approach
• Identify and document delivery risks, dependencies, and mitigation plans
• Support deal governance, approvals, and compliance processes
• Ensure structured handoff from pre-sales to delivery teams
• Contribute to standardization, templates, and scalable service design frameworks
• Embrace and support Computacenter’s mission and core values.

What you have

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
• 5–10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles
• Prior experience working in a systems integrator, IT services provider, or enterprise IT organization
• Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements
• Hands-on experience developing WBS, staffing models, delivery plans, or service documentation
• Exposure to pre-sales, RFP, or bid response processes for services-led opportunities
• Experience working across multiple technology domains such as workplace, networking, and data center
• Familiarity with IT services delivery lifecycle, methodologies, and governance processes
• Legally eligible to work in the United States
• Self-starting and results driven though clear prioritization of deliverables
• Ability to identify and articulate risks, assumptions, dependencies, and constraints
• Experience building staffing models, effort estimates, and resource plans
• Strong cross-functional collaboration skills across Sales, Delivery and PMO.
• Ability to operate effectively in high-velocity, ambiguous pre-sales environments
• Strong documentation and presentation skills across WBS, SOW inputs, process flows, and service artifacts
• Proficiency in tools such as Excel (modeling), Visio/Lucid (workflows), PowerPoint (presentations), and Word (documentation)
• Working knowledge of IT infrastructure domains including workplace, networking, data center, and related services
• Ability to balance standardization and customization to drive repeatable, scalable service designs
• Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us