Program / Portfolio Manager

About the role

The Portfolio Manager will play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio, including partnership with the Sales Director, Account Managers, Sales Operations, Solutions, and delivery leadership. The role is responsible for overseeing ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services, Managed Services, and Technical Services solutions portfolio. This role serves as the services and solutions leader for the assigned portfolio, supports solution costing, participates in pre-sales activities, and ensures portfolio, program, and project objectives align with strategic goals and are executed efficiently. The Portfolio Manager will manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project-related risks, issues, and customer concerns.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Portfolio Management

• • Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
  • Identify, prioritize, authorize, manage and control projects within the portfolio.
  • Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio, including updated PPM reporting, key performance metrics, and capacity management across bookings, backlog, customer satisfaction, and utilization.
  • Manage cross-project, program, and operational dependencies and serve as an initial point of escalation for service engagements, delivery risks, customer concerns, and issues requiring internal alignment.
  • Primary champion for realizing customer outcomes and objectives.
  • Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
  • Prepare and present portfolio-level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action-oriented, and aligned to executive decision-making needs.

• Portfolio Strategy Planning

• • Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
  • Facilitate formal criteria for opportunity pursuit leadership and participate in pre-sales activities alongside Sales and Solutions teams to evaluate, prioritize, and shape service solution engagements.
  • Establish and quantify project outcome achievement and benefits realizing customer value.
  • Build and maintain strong relationships with podium customers, serving as a trusted services advisor who understands customer priorities, delivery expectations, escalation needs, and long-term portfolio opportunities.

• Resource Coordination

• • Coordinate internal and external / partner resources to optimize project outcomes and value for customers.
  • Ensuring effective communication and collaboration between project managers and other stakeholders.
  • Monitor project, program, and operational dependencies; adjust plans as necessary to mitigate risk, support capacity management, and ensure successful project delivery.

• Cost and Solution Management

• • Support the solutions costing process and statement of work solution development.
  • Monitor project budgets and financial performance, providing regular updates through Internal Governance Board and Internal Senior Stakeholder reviews.
  • Partner with Sales and Solutions during pre-sales and solution development to identify delivery considerations, resource assumptions, governance needs, financial risks, and potential customer impacts before commitments are finalized.

• Performance Management

• • Track and report progress across projects, programs, and operations within the portfolio, ensuring timely completion of objectives and clear visibility into status, risks, issues, financial performance, and required decisions.
  • Implement and manage a system for continuous improvement of customer-facing solutions across the portfolio, incorporating lessons learned, governance outcomes, customer feedback, and escalation trends.

• Embrace and support Computacenter’s mission and core values.

What you have

• 5-10 years of experience in portfolio, program, or project management within IT Professional Services, Managed Services, Technical Services, or a similar technology services environment.
• Experience supporting pre-sales activities, solution costing, statement of work development, resource planning, delivery assumptions, and customer-facing services engagements.
• Experience partnering with Sales Directors, Account Managers, Sales Operations, Solutions, delivery leadership, project managers, customers, and cross-functional teams to translate business goals into actionable portfolio strategies.
• Experience managing escalations, delivery risks, customer concerns, financial performance, dependencies, and prioritization across multiple concurrent projects or programs.
• PMP certification or equivalent demonstrated job experience in project, program, or portfolio management is required.
• Demonstrated ability to oversee a customer-focused portfolio of projects, programs, and operational engagements aligned to sales strategy, customer priorities, and Computacenter strategic objectives.
• Experience identifying, prioritizing, managing, and controlling projects within a portfolio, including active opportunities, planned demand, bookings, backlog, customer satisfaction, utilization, and delivery capacity.
• Ability to establish and maintain portfolio, program, and project governance practices that provide clear visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Proven capability to prepare and present portfolio-level updates for internal governance boards, senior stakeholders, sales leadership, and delivery leadership in an accurate, concise, and action-oriented manner.
• Legally eligible to work in the United States
• Must provide strong leadership including vision and promoting/leading change.
• Strong interpersonal and communication skills (both verbal and written).
• Professional self-starter, with ability to work collaboratively with others.
• Ability to collaborate with customers, Sr. Executives, Project Managers, technical teammates and sales Account Executives effortlessly.
• Ability to work with a cross-functional team that includes all levels of the organization.
• Project a professional image and strong business acumen during customer interactions.
• Ability to create and maintain processes and ensure they are followed.

• Strong portfolio governance, prioritization, and decision-support skills, with the ability to manage competing demands across customers, sales teams, delivery teams, and internal stakeholders.
• Ability to build and maintain trusted customer relationships and serve as a services advisor who understands customer priorities, delivery expectations, escalation needs, and long-term portfolio opportunities.
• Demonstrated financial acumen, including the ability to monitor project budgets, understand solution costing, identify financial risks, and communicate financial performance to internal stakeholders.
• Ability to coordinate internal, external, and partner resources to support successful project delivery, capacity planning, resource prioritization, and customer value realization.
• Ability to track, report, and communicate portfolio performance, including project status, risks, issues, dependencies, actions, decisions, customer outcomes, and lessons learned.
• Continuous improvement mindset with the ability to incorporate governance outcomes, customer feedback, escalation trends, and lessons learned into repeatable delivery practices.
•  Some travel required within the Atlanta area.  Rare travel outside the Atlanta area may be required.
• Familiarity with the technical concepts, terms and practices used in the assessment and implementation of IT Professional Services.
• Excellent computer skills including Microsoft Office.  Proficient with Microsoft Project, Smartsheets, or other Project Management (PMP) tools required.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us