Operational Excellence Director (Managed Services)

About the role 
Provide Leadership and accountability for initiatives that are driven by Delivery Leadership and be the conduit for activities outside of Delivery Leadership and or Group Delivery that have an impact on the function, customers and or contracts where Delivery Leadership holds a key stakeholder role. The role requires availability during UK afternoon hours and occasional anti-social hours where required due to time-zone differences. 

Annual compensation: $130K - $170K USD 

What you’ll be doing  

Business Leadership 50% 

• Responsibility for taking the lead on initiatives that the Delivery Leadership function have identified and or are required to be engaged on as a key stakeholder due to impact on the function and its responsibilities, whilst ensuring global alignment across Delivery Leadership 
• Responsibility for the creation of virtual Cross Business Unit (X-BU) teams to focus on transformational and Continuous Improvement activities within Delivery Leadership and or where Delivery Leadership is impacted 
• Collaborate within Delivery Leadership and with other Business Areas in leading initiatives to develop and enhance Delivery Leadership offering and approach, assisting with continuous improvement of efficiencies and costs. 
• Ensuring adoption and auditability of governance processes are applied and embedded into a new improved way of working within Delivery Leadership 
• Dependent upon the role you are fulfilling, actively engaging in Delivery Leadership strategy in conjunction with the Leadership Team.  
• Inspiring collaboration across the Delivery Leadership teams through engagement, communication, and leadership strategies. 
• Pro-actively looking for opportunities to contribute to the development and growth of Delivery Leadership. 

Delivery 30% 

• Working with the Delivery Directors take responsibility for owning and driving delivery improvements and initiatives associated with capability (not SIP’s) and Delivery engine improvements. 
• Ensuring lessons learned and improvements are applied and embedded into a new improved way of working. 
• Accountability for driving Quality initiatives associated with the delivery of service at a functional level (not SIPs). 

Change Management 20 %  

• Responsibility for management of Change & pipeline in the context of Delivery Leadership (demand) 
• Develop and execute business plans that support Delivery Leadership’s operational and change objectives. 
• Develop and implement functional ways of working in support of in life change. 
• Communicate potential risks and issues that are likely to require formal change to stakeholders as early as possible, to minimise future conflict/commercial exposure.  
• Ensure the Change Management process is in place and is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise Delivery Leadership contribution. 

What you have  

• Proven success through: 
  • Service Delivery Leadership initiatives delivery against objectives and measures 
  • Reference ability through improvements 
  • High level of cross functional engagement 
  • Simplified Service Delivery Leadership engagement for Service Delivery Leadership and cross functional engagements 
• Leveraging skills and capability across Computacenter. 
• Proven experience of working in a Managed Service role 
• Proven experience and understanding of operational delivery 
• Proven ability to engage with senior roles within the organization across all departments 
• Strong communication skills internally and externally with the ability to communicate at all levels 
• Strong organizational skills and discipline with the ability to manage multiple activities 
• Ability to lead, manage, contribute to and work with multiple, multi-disciplined teams concurrently 
• Understanding of risk and impact management across multiple disciplines (commercial, contractual etc) 
• Legal authorization to work in the United States. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us