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Head of International BTO & Quality for North America

Location

Norcross, GA, US

 

Position Overview

As the Head of International BTO & Quality for North America, you will develop, build and run the A3 delivery team for international product supply in North America while delivering first class customer service to International Customers within the local geography. In this role, you will be responsible for the “Quote to Cash” on technology sourcing for international clients within the North America region and working with a range of internal service providers, functions and customer teams to transition new customers or new contracts with existing customers into CC delivery teams.

 

Duties/Responsibilities

  • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Manage project take-on in a structured with a quality first approach
  • Optimize end-to-end process efficiency with emphasis on effectiveness objectives
  • Ensure there is no solution or service creep (against proposal or contract)
  • Identification of the supply chain margin shares on the basis of the agreed operating model
  • Prepare, implement and follow-up on customer appointments or workshops with the customer
  • Conceptual design of supply chain relevant processes according to current standards, best practices and efficiency aspects
  • Provide clarification of opportunities and risks with the account team
  • Intensive and timely coordination with the relevant team leaders within GTS
  • Participate in transition meetings and workshops concerning the implementation for the customer
  • Final acceptance of the processes for BTO (incl. tests of B2B connections, shop connections if provided for)
  • Create documentation of GTS services (including change management and reporting services) and handover of documentation to customers, Account and GTS teams
  • Ensure SLA’s, KPI’s and reporting are tracked and met
  • Achieve profitability and customer satisfaction on projects through astute commercial management
  • Develop, build, and maintain strong relationships both internally and externally to achieve project objectives
  • Produce management reports through relevant tools to provide up to date information across Insides Sales NA
  • Produce required project documentation to enable successful project outcomes
  • Coordinate and plan resource requirements to ensure project outcome deadlines are adhered to
  • SME for Inside Sales Operations, inputs into training and onboarding for all regions in North America Inside Sales
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
  • Work on contracts and projects that include product supply requirements amongst other services. Contracts and projects without product supply or entirely services or maintenance will not within the scope of GTS BTO
  • Embrace and support Computacenter’s mission and core values.

 

Education & Experience Required

  • Legally eligible to work in the United States
  • At least 3 years of experience in a similar position
  • Commercially astute/experience or comparable qualification
  • Experience working in a project team on at least two projects
  • Extensive experience in Customer Exec/Inside Sales Management role on scale customers
  • Bachelor’s degree in Business, Information Technology or related field, or equivalent experience

 

Skills & Competencies

  • Strong knowledge and experience of SAP, MS Office and MS Teams
  • Knowledge of initiation, change management, risk management, and the principles and practicalities of running projects
  • Expert understanding of trade-offs made in process design at each step of the process on upstream and downstream activities and stakeholders
  • Expert ability to identify, define, and create SLA metrics through an understanding of organization’s process requirements
  • Excellent attention to detail
  • Strategic thinking and tactical execution skills
  • Good knowledge of the IT industry and an understanding of IT technologies and products
  • Excellent written and verbal communication skills
  • Comfortable communicating with colleagues in different countries where English is not the first spoken language
  • Good self-organization and time management skills
  • Ability to prioritize and handle multiple requests simultaneously
  • Can build trust, be assertive when required and shows initiative and enthusiasm
  • Resilience, and able to deal with stressful situations
  • Business and financial acumen with strong analytical skills
  • Demonstrate an understanding of product supply chains
  • Commercially astute
  • Team-oriented working and thinking

 

WHY COMPUTACENTER?
 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley.
www.computacenter.com/us
 
WE OFFER A GREAT BENEFITS PACKAGE!
 
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

 

You must be authorized to work in the United States.

 

Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

 

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.


Nearest Major Market: Atlanta

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