Data Center Field Technician

About the role 

As a Junior Data Center Field Technician, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

What you’ll be doing 

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements. 
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements. 
• Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.  
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. 
• Providing customer service to internal and external customers to ensure consistent experience. 
   

What you have  

• 2+ years of Data Center, Networking, and IT experience 
• Experience with ticketing systems such as ServiceNow. 
• Reliable mode of transportation
• Willing to travel around the US for project sites
• Knowledge of IT systems such as data centers, rack & stack work, cable install &management, reading technical documentation, network configuration, remote support, rack setting and installation
• Team involvement skills, leadership skills, customer service skills, interpersonal communication skills, time management skills.
• You must be authorized to work in the United States. 

Bonus points 

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus. 
• ServiceNow experience. 
• Hardware break-fix assistance 
• PC imaging processes and procedures 
• Troubleshooting  
• Mobile phone support 
• Audio Visual support 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us