IT Support Engineer

About the role

As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. This is an onsite position in our Armonk, NY office and not available for partial or full remote. 

Salary range: $31/HR - $32/HR USD

What you’ll be doing

• Pro-actively monitor our Service-Now queue for the following tasks: 
  1. New Hires/On-Boarding requests for the Armonk and other locations as needed such as Teleworkers or as deemed needed by the manager.
  2. Off-Boarding requests:  collecting equipment and processing the equipment when it is received in the Armonk office within 1 business day.  This includes items such as laptops, mobile phones, monitors, teleworker printers and other related accessories depending on the type of employee.
  3. Software Removal Requests
  4. Process Teleworker package and /or Printer requests.
  5. Provide or ship accessory requests for customers (on-site in Armonk and Teleworkers).
  6. Loaner requests:  These include laptops with a Swiss Re build or for Remote Claims Audits according to operating system requirements.
• Work with the team to create a balanced approach to workload for tasks related to on-boarding and off-boarding.  This mainly pertained to the New York and Boston/Windsor colleagues.
• Ensure loaner laptop returns for Remote Claims Audits are wiped and rebuilt within 1 business day and returned to the proper shelf space.
• Shipping equipment for Teleworker related requests in a timely manner.
• Prepare and deliver mobile devices as needed for New Hires or replacements as requested by the Mobile Administrator.
• Share a list of returned mobile devices with the Mobile Admin on a weekly basis (every Friday) to ensure they are processed properly in Service-Now in a timely manner.
• Preparing laptops and/or desktops for team members related to equipment refresh or replacements, new hires as needed.
• Assisting with quarterly Inventory checks:  providing a full inventory of laptops and desktops via the provided Excel Sheet in the Armonk room L1C85.  Also assist as needed with the reconciliation of assets resulting from the inventory check.
• Ensure the L1C85 room is maintained in a clean and organized manner.
• Ensure all assets in room L1C85 have the proper asset status and supporting notes in Service-Now.
• Ensure the Mobile cabinet in L1C85 is kept organized and updated in Service-Now.
• Preparing equipment for asset disposal:  wiping machines, placing them on a pallet, providing a list of assets to be Retired in Service-Now.
• Replace toner cartridges for on-site printers in Armonk.
• Process requests for Teleworker toner requests.

What you have

• Experience troubleshooting hardware such as laptops, monitors, HP printers.
• Experience with mobile devices primarily iPhones and iPads.
• Windows 10 and Windows 11.
• Microsoft Office 365 including Teams.
• Experience troubleshooting both on-site and remote customers.  We support office locations as well as Teleworkers.
• Utilizing Service-Now for Tasks and Incidents.  This is our ticketing and asset management system.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us