Desktop Support Technician

About the role
Roles at this level will contribute to the design and implementation of solutions.

What you'll do

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Contribute to the design and implementation of solutions to meet customer and contract requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Analyze, Document, and report on work completed to ensure compliance with Company and Customer Procedures.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal customers.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioral competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ensure Department/Contract meets SLA performance targets.
• Maintain and improve customer satisfaction levels.
• Understand and adhere to policies and procedures.
• Demonstrates relevant Winning Together values.
• Keep skills up to date with IT industry standards as appropriate to the role/Contract.
• Attain and maintain accreditations as appropriate to the role/Contract.
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• Works under general supervision. Uses discretion.
• Works well in a team and motivated to work independently.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Broad experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organized approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills
• Demonstrates effective interpersonal, literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.
• Experience of supporting and developing solutions for the following:
• Windows 10 OS, Office 365 applications, Microsoft Teams, Activity Directory, Azure cloud services, Managed printing solutions, Teams Meeting Rooms, Group Policy, Microsoft Defender, Teams Telephony, Multi Factor Authentication; Microsoft Intune
• Experience setting up and troubleshooting Logitech Microsoft Team kits.
• Desired experience: Apple OS/JAMF, Autopilot, MECM, SharePoint, Microsoft Exchange

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us