Technical Consultant

About the role

The Technical Consultant supports core GTS logistics tools and systems from quote to delivery, working within the Systems Engagement team and reporting to the Systems Engagement Manager in Technology Sourcing Innovation (TSI). This role contributes to TSI’s mission of refining global process and system strategy, driving transformation programs, and promoting standardization and continuous optimization across GTS’s operating model. Success in this position requires strong collaboration across Logistics and cross‑stream business areas, sound judgment, proactive problem‑solving, and an “own it to resolution” mindset with open communication to support effective knowledge sharing.

What you'll be doing

• Design & Deliver to the defined Global system vision.  
• Define Global usage standards of these tools across the Group and North America. 
• Evaluate impact to business performance throughout design and delivery phases. 

Business as usual (BAU)

• Continual improvement of BAU In-life systems 
• Support senior system owners with the development of roadmap for tools & provide recommendations for improvements. 
• Support senior system owners with app enhancement activities for major systems 
• Assess and act as a decision maker on app enhancement requests for assigned systems
• Oversight of development, backlog, testing & release for agreed app enhancements for assigned systems
• Support systems owners as a point of contact (POC) for GIS to ensure transparency and resourcing of update/release scheduling 
• Alignment of system functionality to legislative requirements

Project

• Provide subject expertise and guidance to GIS during development and testing lifecycle phases including core testing.
• Oversee and facilitate User Acceptance Testing (UAT) 
• Review of business communications & training collateral 
• Input to project managers to support effective project planning.
• Input to cutover and go live planning.
• Outline hyper care plan and resourcing requirements

Critical Success Factors

• Success is the design, delivery, and ongoing maintenance of efficient, reliable, and effective GTS platforms.
• Successful creation of functional design from defined vision 
• Delivery of roadmap to plan 
• System performance 
• System adherence to legislative obligations 
• Improved transactional efficiency.  
• Measure stakeholder satisfaction 
• System owner process documentation creation and education sharing  
• Completion of mandatory and role specific training 
• Management of personal development plan 
• Demonstrates winning together values. 
• Effective delegation to wider system engagement and SME teams 

What you have

• Legally eligible to work in the United States.
• Specific accreditation on relevant systems (e.g. SAP Warehouse management) or proven history working in specialist area understanding the dependency between logistics, sales & purchasing
• SAP or ERP implementation experience
• Acting as a role model for TSI & Computacenter  
• Experience managing without authority & conflict management skills 
• Experience project management skills in a X functional & virtual team environment 
• Proven record of excellent communication skills 
• Experience of working in a fast-paced environment 
• Demonstrates value creation in identifying problems, prioritizing alternatives, and implementing solutions. 
• Keeps up to date on Tech Sourcing technology using relevant industry sources. 
• In depth knowledge of the broader IT market and able to articulate the key trends and how these trends may affect Computacenter. 
• Experience of working with third party suppliers 
• Skills to develop best practice policies and procedures for usage standards. 
• Experience of creating user stories 
• Willingness to travel.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us