IT Operations Manager

About the role
As the Operations Manager 2, you will manage the Integration Center Technical Engineering function. You will manage and oversee the technical operations of the engineering teams. You will be responsible for people management, P&L, coaching and performance reviews, and liaising with the sales team.

What you'll do

• Embrace and support Computacenter’s mission and core values.
• Ensure the engineering team operates at peak efficiency by supervising, organizing, directing, and training employees and establishing, monitoring, and managing operation goals
• Train and manage a team to solve day-to-day operational issues and reach short- and long-term performance goals
• Oversee daily operations 
• Review and prepare processes, procedures, and action plans while ensuring productivity, quality and customer service standards are met
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
• Ensure Issues that cannot be resolved are escalated to management promptly.
• Provide excellent customer service and ensure customer satisfaction.
• Continually assess resource requirements.
• Maximizing opportunities to develop the service and reduce costs
• Accountable for own P&L and understanding how this contributes to the overall department P&L
• Customer interaction through Managers, attending review meetings with Managers and Customers where relevant
• Strong presentation skills
• Drive Continual Improvement plans
• The support of service integration, new business activities, projects or the expansion of services, support Contracted Services through contract renewals
• Actively managing Service Quality and ensuring “service excellence” ethos promoted
• Supporting GSD Objectives and Strategy
• The standardization of processes and procedures
• Contributing to the GSD ISO obligations (if applicable)
• SLA/ KPI/ OPI achievement
• Effectively escalates issues and opportunities
• Conduct employee training, one on one management and coaching; performance reviews, coaching and counselling for direct reports.
• Partners with business leaders to deliver human resources services that support company objectives and that are consistent with Winning Together values.

What you have

• Bachelor’s degree or equivalent experience
• 5+ years of management experience in Technical Operations
• Legally eligible to work in the United States.
• Experience using an ERP system with MRP & MPS capabilities.
• Proven track record of work experience in a challenging commercial environment
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management
• Experience of developing best practice policies and procedures for functional area
• People Management experience/Training
• Managing a result orientated operation
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; significant stooping, kneeling, crouching, and/or crawling; repeated twisting at the torso while lifting and pulling inventory from shelves; regular lifting of up to 50 pounds.
• Effective team building skills.
• Excellent listening skills.
• Strong analytical skills.
• Exceptional verbal and written communication skills.
• Ability to create and implement effective processes & procedures.
• Strong Microsoft Office skills, highly proficient in Excel (e.g., Excel formulas, V-lookups, pivot tables) and has skill in preparing tables, graphs, and charts.
• Must possess strong results and goal/deadline-oriented work ethic and a high attention to detail.
• Excellent organizational skills, with the ability to develop and bring to completion multiple assignments concurrently.
   

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us