Desktop Support Technician
About the role
Roles at this level will contribute to the design and implementation of solutions.
What you'll do
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Contribute to the design and implementation of solutions to meet customer and contract requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Analyze, Document, and report on work completed to ensure compliance with Company and Customer Procedures.
- Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
- Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
- Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Provide customer service to internal customers.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues with regards to technical and behavioral competencies.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Ensure Department/Contract meets SLA performance targets.
- Maintain and improve customer satisfaction levels.
- Understand and adhere to policies and procedures.
- Demonstrates relevant Winning Together values.
- Keep skills up to date with IT industry standards as appropriate to the role/Contract.
- Attain and maintain accreditations as appropriate to the role/Contract.
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Embrace and support Computacenter’s mission and core values.
What you have
- Legally eligible to work in the United States.
- Works under general supervision. Uses discretion.
- Works well in a team and motivated to work independently.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Broad experience in IT Service environment.
- Demonstrates the ability to absorb and apply technical information.
- Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organized approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills
- Demonstrates effective interpersonal, literacy and numeracy skills.
- Demonstrates awareness of health and safety at work.
- Experience of supporting and developing solutions for the following:
- Windows 10 OS, Office 365 applications, Microsoft Teams, Activity Directory, Azure cloud services, Managed printing solutions, Teams Meeting Rooms, Group Policy, Microsoft Defender, Teams Telephony, Multi Factor Authentication; Microsoft Intune
- Experience setting up and troubleshooting Logitech Microsoft Team kits.
- Desired experience: Apple OS/JAMF, Autopilot, MECM, SharePoint, Microsoft Exchange
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta