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ServiceNow Project Manager

Location: UK - Aberdeen, UK - Birmingham, UK - Bristol, UK - Cardiff, UK - Gatwick, UK - Hatfield, UK - Leeds, UK - Liverpool, UK - London, UK - Maidenhead, UK - Maidstone, UK - Manchester, UK - Milton Keynes (old), UK - Nottingham, UK - Reading, UK - Sheffield | Job-ID: 56945 | Contract type: Standard | Business Unit: IT Project Management


Job Description – Project Manager


The Project Manager is responsible for the successful delivery of ServiceNow implementation projects for our clients. These projects can vary greatly in size and complexity.  They cover initial ServiceNow deployment projects, where we assist clients in establishing their service support processes, and set-up ServiceNow to support, enforce and automate these processes, through to Phase ‘n’ projects, where we extend the reach of ServiceNow beyond Service Support (and even beyond IT), and into every aspect of Enterprise Service Management.  This may include bespoke application development to meet very specific client requirements.

This is predominantly a client-facing software development project management role, although as Computacenter ServiceNow Centre of Excellence expands there is also the opportunity to manage internal projects to help scale and mature the business.

The role reports to a Project Management Team Lead and is required to meet the obligations defined in the General and Specific Responsibilities sections of this document.  Additional responsibilities may also be set by a supervisor or manager, from time-to-time.

General Responsibilities

  • Communicate openly and effectively with clients, colleagues and management
  • Provide guidance to less senior staff if required
  • Present a professional image in conduct, attitude and attire
  • Keep abreast of industry trends in the Service Management arena and developments in ServiceNow applications
  • Share best practices and knowledge with colleagues
  • Adopt and conform to company standards and policies
  • Attend training and company meetings as necessary
  • Delivery of work according to agreed timescales

Specific Responsibilities

  • Direct and manage project delivery across the entire project lifecycle, from initial client engagement and project initiation, through to requirements analysis and capture, build, testing, deployment, early-life support, and project review
  • Reaffirm project scope against project objectives and goals, in collaboration with senior management and stakeholders
  • Effectively communicate project expectations to team members and customer stakeholders (including roles/responsibilities and areas of the project requiring essential customer involvement/input)
  • Estimate the resource and stakeholder participation required to achieve project goals
  • Determine and assess need for additional staff and/or consultants
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and track project timelines and milestones using designated tools
  • Develop and deliver progress reports, proposals, requirements documentation and presentations
  • Determine the frequency and content of communications and status reports from the project team, analyse results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify issues and managing risks
  • Define project success criteria and disseminate to involved parties
  • Coach, mentor, motivate and supervise project team members
  • Provide feedback to Team Leads and management in respect to the recognition of quality work, and the need for development and improvement of people and processes
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration, working with the Account Manager/Director to manage related customer communications in advance of the project’s ‘Review’ stage

Skills Required


  • Training and preferably certification in Project Management methodologies (Prince2/PMI/Agile)
  • Previous experience of managing IT Service Management related projects
  • Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
  • Excellent inter-personal skills
  • Solid presentation and meeting facilitation skills
  • Ability to engage with customers at all levels of seniority 
  • Excellent written and verbal communication
  • Open and friendly personality
  • Be outgoing and customer facing 
  • Be self-managing and capable of working alone or as part of a team 
  • Be capable of working with customers and managing their expectations 
  • Good knowledgeable in ITIL disciplines and their implementation


  • Knowledge of the ServiceNow platform
  • Software Development Lifecycle experience
  • Experience of Agile projects
  • ITIL accreditation to at least ‘Foundation’ level







Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »