Continuous Improvement Consultant

Location: Hungary - Budapest | Job-ID: 208573 | Contract type: | Business Unit: Customer Success & Service Delivery

Your future tasks will be…

With a global reach, Group Managed Services (GMS) is the largest division within Computacenter, with 10,000+ employees located around the world. We are experts in delivering managed services to our customers including engineering & maintenance, service desk and technical infrastructure services, putting the customer at the heart of everything we do.

As a Continuous Improvement Consultant you will be accountable for leading strategic improvement projects or programmes for Group Managed Services and developing a culture of continuous improvement across GMS.

• Driving Quality and Continuous Improvement through GMS
• You will consult our Operational teams, to enable them to improve and evolve their methods, systems and governance.  
• You will design, consult and manage varied improvement projects and programmes around our working processes, measurement and reporting and tooling optimisation.
• Your projects will deliver improvements in efficiency, management control, quality, customer experience and an overall reduction in cost to serve.
• You will support and inspire Operational Excellence functions in identification and adoption of relevant changes to local practices that enable compliance to quality standards.
• You will also act as Process Lead in broader Change programmes, providing process governance and assurance to ensure that ways of working are designed with the end to end in mind. 
• You will support the Head of Continuous Improvement in raising the maturity of Process Ownership in GMS and developing end to end mindsets. This includes working with senior leadership to appoint Process Owners where there are gaps, and working with Process Owners to ensure a smooth handover from project to business as usual, equipping Process Owners with the skills, knowledge and expertise to embed and continually improve processes.  
• You will be responsible for guiding, coaching and supporting the different Operational Excellence teams, Process Owners, leaders and operational managers in embedding continuous improvement. This includes running training courses on Lean Six Sigma, coaching greenbelts and yellowbelts through their improvement projects as well as supporting and guiding the operational teams on how to embed habits for daily improvement.  
• You will work with GMS to cascade the measures that matter, creating a data driven culture based on insight where improvements are aligned to our strategic goals.
• You will inspire Group Managed Services to be the best version of themselves. You will tailor this purpose to the specific need of the internal customer and create concrete missions out of this to improve the business.

You are the ideal candidate if....

• You have a minimum of 5 years' experience in this field
• You have examples of where you have continually improved both the efficiency & effectiveness of delivery processes and services, that deliver tangible results
• You have operational experience within IT managed services
• You have  experience in senior stakeholder management.
• You are trained as as a Six Sigma Black Belt, Master Black Belt or Lean Expert and have corresponding practical experience in improvement projects
• You have successfully worked as a change manager in change projects
• You are certified as a Project and/or Programme Managers.
• You have fluent English skills.

What can we offer to you?

As a future member of CC family you will have the opportunity to:

• Use and improve your language knowledge
• Go through a professional and personal development
• Work in a fun and diverse atmosphere
• Have a stable workplace with flexible scheduling, close to office hours
• Medicover private health care package and cafeteria benefits (yearly gross 440000 HUF and after the first year spent within the company, it grows to gross 700000 HUF.)

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 17,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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