HR Analyst

Life on the team

This team is dedicated to delivering exceptional HR services, ensuring a seamless employee experience from offer roll out to offboarding. We foster a culture of open communication, innovation, and continuous improvement, where each team member plays a vital role in shaping the success of our HR function. Together, we strive to uphold the highest standards of service delivery, compliance, and ethical conduct.

What you’ll do

The HR Service Desk Administrator will play a crucial role in delivering efficient and effective HR services to our employees while ensuring compliance with company policies and regulations.

• Service Desk Support: Serve as the first point of contact for HR-related inquiries from employees, providing timely and accurate information. Respond to employee inquiries via email, phone, or in-person, addressing issues related to benefits, policies, procedures, and HR programs.
• Employee Data Management: Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System). Process employee data changes, including new hires, terminations, promotions, and transfers.
• Onboarding and Offboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. Manage offboarding processes, including the retrieval of company property and exit documentation.
• Benefits Administration: Assist employees with benefits enrollment, changes, and inquiries. Collaborate with benefits providers to resolve issues and ensure accurate administration of employee benefits.
• Policy and Procedure Adherence: Support the implementation and communication of HR policies and procedures. Educate employees on HR-related policies and ensure adherence to company guidelines.
• Reporting and Analysis: Generate HR reports as needed, providing insights into key HR metrics and trends. Assist in analyzing data to identify areas for improvement and recommend solutions.
• Compliance: Ensure compliance with local labor laws and regulations in HR processes and documentation. Stay informed about changes in labor laws and HR best practices.
• Employee Relations: Collaborate with HR Business Partners to address employee relations matters and escalate issues as needed. Maintain confidentiality and handle sensitive employee information with discretion.

What you’ll need

• 3 to 5  years of experience in HR administration and service desk support.
• Proficiency in HRIS software and Microsoft Office Suite.
• Strong understanding of HR policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.